![]() Many e-mails brought obligations: to answer a question, look into a lead, arrange a meeting, or provide feedback. With nearly all friction removed from professional communication, anyone could bother anyone else at any time. ![]() In the nineteen-nineties, the spread of e-mail had transformed knowledge work. “I was in this batting cage, deluged with information,” he told me recently. ![]() ![]() He had held similar roles for years, so he knew the ins and outs of the job he was surprised, therefore, to find that he was overwhelmed-not by the intellectual aspects of his work but by the many small administrative tasks, such as scheduling conference calls, that bubbled up from a turbulent stream of e-mail messages. In the early two-thousands, Merlin Mann, a Web designer and avowed Macintosh enthusiast, was working as a freelance project manager for software companies. ![]()
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